Voya quotes, sells, services policies, takes claims, and rescues stranded travelers, on the phone, in six languages, around the clock. Live behind your number in weeks.
The 2am problem
It's 1am and a snowstorm just cancelled a flight. Your customer is stuck in a freezing terminal, phone dying, no hotel. They bought your policy for exactly this, so they call the number on it. It rings. Hold music. It's after hours, no one speaks their language, no one picks up. That call was your brand's most important moment, and it went unanswered.
Ringing. No answer.
Staffing a 24/7, multilingual phone desk is brutally expensive, and it still buckles the night a storm doubles your volume. So the calls that decide whether a customer ever trusts you again are the ones most likely to go unanswered.
Meet Voya
Voya works the entire travel-insurance desk, 24/7, in the caller's language: quoting, selling, servicing policies, taking claims, and rescuing stranded travelers.
Prices the trip, binds the policy on the call, then handles date changes, upgrades, and refunds.
"Am I covered if my flight's cancelled?" answered from your rules, then opens the claim the moment something goes wrong.
When a trip goes sideways at 2am: gets them to a doctor, rebooks the flight, starts a passport replacement, stays on the line.
See it yourself · live now
The pilot
A 30-day pilot on one workflow. No rip-and-replace: Voya augments your team, and you watch every call.
After-hours overflow, first-notice-of-loss intake, or your quote line. We start where the pain is sharpest.
On your products, coverage rules, tone, and disclosures, in every language your travelers speak.
Behind your number, taking real calls. Every one recorded, transcribed, and scored in the console.
Containment, CSAT, and cost per call in 30 days. Keep her, expand her, or walk. Your call.
Why Voyacover
Generic voice bots know how to book a haircut. Voya knows free-look windows, secondary coverage, evacuation, and first notice of loss.
Quotes, coverage answers, policy service, FNOL, and 24/7 assistance, the real travel-insurance workflow, not a generic script.
Six native voices in English, Spanish, Portuguese, French, German, and Chinese, the same warmth in each.
Jurisdiction disclosures, no-advice limits, PII and PCI care, and a full recorded audit trail on every call.
Handles overflow and after hours, and warm-transfers the real emergencies to your people. You stay in control.
Book a pilot
Twenty minutes to see if a 30-day pilot fits. We map one workflow, and you hear Voya on your own calls.
Voyacover · the 24/7 voice desk for travel insurance