For the full experience, open this console on a desktop.
VoyacoverConcierge Console
Sample data · illustrative All-time Live
Premium collected
$6,615
22 policies · avg $301
Last 14 days
Calls handled
38
2m 24s avg handle
Policies sold
22
bound on the call
Assistance cases
17
95% resolved
Claims opened
11
$19,944 exposure

Live calls 38

Jul 01, 08:42 AM text EN Handled 2 turns
Transcript only · voice calls attach audio
Transcript
Caller

Quote a 10 day trip to Italy for a 35 year old, coverage question after.

Jen

Hey there, welcome! Happy to help you with your Italy trip today. To get your quote started, I just need two more things — how much is the total prepaid cost of the trip, and how many travelers are we covering?

Jul 01, 08:39 AM text EN Handled 2 turns
Transcript only · voice calls attach audio
Transcript
Caller

My trip to Tokyo got cancelled because I got sick, can I claim?

Jen

Oh no, I'm sorry to hear that — being sick is rough enough without the added stress of a cancelled trip. Let's get this sorted for you. To open a claim, I just need a couple of details. Do you have your policy number handy? And roughly how much did you lose on the trip — things like flights, hotels, that kind of thing?

Jul 01, 03:38 AM text 中文 Rebooking 4 turns · Tomás Rivera · Tokyo, Japan
Transcript only · voice calls attach audio
Transcript
Caller

My connection got cancelled and I'm stuck overnight.

Jen

I can rebook you on the first flight out and arrange a hotel tonight. Book both?

Caller

Yes, please.

Jen

Done, details are in your inbox. Get some rest.

Jul 01, 03:07 AM voice EN Coverage Q&A 2 turns · Hannah Cohen · Barcelona, Spain
Transcript only · voice calls attach audio
Transcript
Caller

Am I covered if my flight's cancelled because of a storm?

Jen

Yes, weather cancellations fall under trip cancellation, you'd be reimbursed for the non-refundable portion. Keep the airline's notice for the file.

Jun 30, 09:41 PM text EN Policy sold 4 turns
Transcript only · voice calls attach audio
Transcript
Caller

Hi, I'm going to Paris for 6 days, trip cost about 2500 dollars, two of us. Standard coverage, what's the price?

Jen

Let me pull that quote up for you right now! Great news! For two travelers to Paris with a twenty-five hundred dollar trip, standard coverage comes in at a hundred and seventy-five dollars total. That gets you emergency medical up to a hundred thousand dollars, trip cancellation for your full trip cost, and lost baggage coverage up to fifteen hundred dollars. Would you like to go ahead and purchase that, or do you have any questions about what's covered?

Caller

Perfect, I'll take it. I'm Jane Doe, email jane@example.com.

Jen

Let me get that locked in for you right now! You're all set, Jane! Your policy number is TIP-F1E05A. A confirmation with your full policy documents is on its way to jane@example.com. Have a wonderful trip to Paris! And if anything comes up before or during your trip, don't hesitate to call us. Is there anything else I can help you with?

Jun 30, 09:25 PM text EN Coverage Q&A 4 turns
Transcript only · voice calls attach audio
Transcript
Caller

Hi, I'm headed to Lisbon for 5 days, trip cost around 1800 dollars, two of us.

Jen

Hey, welcome! Lisbon sounds like a fantastic trip! Let me pull up a quote for you right now. I'll go ahead with our standard coverage — there's also a basic and a premium option, so we can compare if you'd like. Just one quick question while I grab that: what's the oldest traveler's age?

Caller

Am I covered if my baggage gets lost on the way?

Jen

Great question! Let me check that for you right now. Good news — yes, lost baggage is generally covered up to the plan's baggage limit. The main things to hold onto are your receipts and the airline's lost baggage report. That documentation will make the claim process much smoother if it ever comes to that. Just keep in mind that's general guidance — the actual policy wording is what controls the specifics. If you want to dig into the exact limits, I can connect you with a licensed agent. Now, back to your quote — how old is the oldest traveler between the two of you?

Jun 30, 06:20 PM voice DE Medical referral 2 turns · Nina Petrova · Paris, France
Transcript only · voice calls attach audio
Transcript
Caller

I'm in Paris, France and feeling really unwell, I don't know where to go.

Jen

I've got you. There's a vetted English-speaking clinic ten minutes away, I'm texting the address and calling ahead so they're expecting you.

Jun 30, 09:54 AM voice DE Cash advance 2 turns · Maria Alvarez · Rome, Italy
Transcript only · voice calls attach audio
Transcript
Caller

My wallet was stolen and I have no cash.

Jen

We can advance emergency cash, I'll set up a secure pickup nearby and text you the location and code.

Jun 29, 08:48 PM voice EN Coverage upgraded 4 turns · Emma Lindqvist · Cancún, Mexico
Transcript only · voice calls attach audio
Transcript
Caller

I bought basic but I'm nervous about maybe having to cancel.

Jen

I can add Cancel-For-Any-Reason so you're covered even for a change of heart, small bump on the premium. Want it?

Caller

Yes please.

Jen

Added, your upgraded confirmation is on its way.

Jun 29, 07:36 PM voice EN Rebooking 4 turns · Noah Weber · Reykjavík, Iceland
Transcript only · voice calls attach audio
Transcript
Caller

My connection got cancelled and I'm stuck overnight.

Jen

I can rebook you on the first flight out and arrange a hotel tonight. Book both?

Caller

Yes, please.

Jen

Done, details are in your inbox. Get some rest.

Jun 29, 06:34 PM voice EN Interpreter 2 turns · Isabela Souza · Barcelona, Spain
Transcript only · voice calls attach audio
Transcript
Caller

The hospital staff don't speak English and I can't read the paperwork.

Jen

I'll bring a medical interpreter onto the line right now so nothing gets lost, stay with me.

Jun 29, 05:53 PM voice DE Docs re-sent 2 turns · Ben Carter · Tokyo, Japan
Transcript only · voice calls attach audio
Transcript
Caller

I can't find my policy confirmation.

Jen

No worries, I've re-sent your policy documents and ID card to your email just now.

Jun 29, 11:27 AM voice EN Coverage Q&A 2 turns · Emma Lindqvist · Cape Town, South Africa
Transcript only · voice calls attach audio
Transcript
Caller

Am I covered if my flight's cancelled because of a storm?

Jen

Yes, weather cancellations fall under trip cancellation, you'd be reimbursed for the non-refundable portion. Keep the airline's notice for the file.

Jun 29, 12:55 AM voice 中文 Rebooking 4 turns · Noah Weber · Barcelona, Spain
Transcript only · voice calls attach audio
Transcript
Caller

My connection got cancelled and I'm stuck overnight.

Jen

I can rebook you on the first flight out and arrange a hotel tonight. Book both?

Caller

Yes, please.

Jen

Done, details are in your inbox. Get some rest.