Live calls 38
Jul 01, 08:42 AM
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CallerQuote a 10 day trip to Italy for a 35 year old, coverage question after.
JenHey there, welcome! Happy to help you with your Italy trip today.
To get your quote started, I just need two more things — how much is the total prepaid cost of the trip, and how many travelers are we covering?
Jul 01, 08:39 AM
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CallerMy trip to Tokyo got cancelled because I got sick, can I claim?
JenOh no, I'm sorry to hear that — being sick is rough enough without the added stress of a cancelled trip. Let's get this sorted for you.
To open a claim, I just need a couple of details. Do you have your policy number handy? And roughly how much did you lose on the trip — things like flights, hotels, that kind of thing?
Jul 01, 03:38 AM
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Rebooking
4 turns · Tomás Rivera · Tokyo, Japan
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CallerMy connection got cancelled and I'm stuck overnight.
JenI can rebook you on the first flight out and arrange a hotel tonight. Book both?
JenDone, details are in your inbox. Get some rest.
Jul 01, 03:07 AM
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Coverage Q&A
2 turns · Hannah Cohen · Barcelona, Spain
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CallerAm I covered if my flight's cancelled because of a storm?
JenYes, weather cancellations fall under trip cancellation, you'd be reimbursed for the non-refundable portion. Keep the airline's notice for the file.
Jun 30, 09:41 PM
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Policy sold
4 turns
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CallerHi, I'm going to Paris for 6 days, trip cost about 2500 dollars, two of us. Standard coverage, what's the price?
JenLet me pull that quote up for you right now! Great news! For two travelers to Paris with a twenty-five hundred dollar trip, standard coverage comes in at a hundred and seventy-five dollars total.
That gets you emergency medical up to a hundred thousand dollars, trip cancellation for your full trip cost, and lost baggage coverage up to fifteen hundred dollars.
Would you like to go ahead and purchase that, or do you have any questions about what's covered?
CallerPerfect, I'll take it. I'm Jane Doe, email jane@example.com.
JenLet me get that locked in for you right now! You're all set, Jane! Your policy number is TIP-F1E05A. A confirmation with your full policy documents is on its way to jane@example.com.
Have a wonderful trip to Paris! And if anything comes up before or during your trip, don't hesitate to call us. Is there anything else I can help you with?
Jun 30, 09:25 PM
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Coverage Q&A
4 turns
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CallerHi, I'm headed to Lisbon for 5 days, trip cost around 1800 dollars, two of us.
JenHey, welcome! Lisbon sounds like a fantastic trip! Let me pull up a quote for you right now. I'll go ahead with our standard coverage — there's also a basic and a premium option, so we can compare if you'd like.
Just one quick question while I grab that: what's the oldest traveler's age?
CallerAm I covered if my baggage gets lost on the way?
JenGreat question! Let me check that for you right now. Good news — yes, lost baggage is generally covered up to the plan's baggage limit. The main things to hold onto are your receipts and the airline's lost baggage report. That documentation will make the claim process much smoother if it ever comes to that.
Just keep in mind that's general guidance — the actual policy wording is what controls the specifics. If you want to dig into the exact limits, I can connect you with a licensed agent.
Now, back to your quote — how old is the oldest traveler between the two of you?
Jun 30, 06:20 PM
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Medical referral
2 turns · Nina Petrova · Paris, France
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CallerI'm in Paris, France and feeling really unwell, I don't know where to go.
JenI've got you. There's a vetted English-speaking clinic ten minutes away, I'm texting the address and calling ahead so they're expecting you.
Jun 30, 09:54 AM
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Cash advance
2 turns · Maria Alvarez · Rome, Italy
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CallerMy wallet was stolen and I have no cash.
JenWe can advance emergency cash, I'll set up a secure pickup nearby and text you the location and code.
Jun 29, 08:48 PM
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Coverage upgraded
4 turns · Emma Lindqvist · Cancún, Mexico
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CallerI bought basic but I'm nervous about maybe having to cancel.
JenI can add Cancel-For-Any-Reason so you're covered even for a change of heart, small bump on the premium. Want it?
JenAdded, your upgraded confirmation is on its way.
Jun 29, 07:36 PM
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Rebooking
4 turns · Noah Weber · Reykjavík, Iceland
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CallerMy connection got cancelled and I'm stuck overnight.
JenI can rebook you on the first flight out and arrange a hotel tonight. Book both?
JenDone, details are in your inbox. Get some rest.
Jun 29, 06:34 PM
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Interpreter
2 turns · Isabela Souza · Barcelona, Spain
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CallerThe hospital staff don't speak English and I can't read the paperwork.
JenI'll bring a medical interpreter onto the line right now so nothing gets lost, stay with me.
Jun 29, 05:53 PM
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Docs re-sent
2 turns · Ben Carter · Tokyo, Japan
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CallerI can't find my policy confirmation.
JenNo worries, I've re-sent your policy documents and ID card to your email just now.
Jun 29, 11:27 AM
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Coverage Q&A
2 turns · Emma Lindqvist · Cape Town, South Africa
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CallerAm I covered if my flight's cancelled because of a storm?
JenYes, weather cancellations fall under trip cancellation, you'd be reimbursed for the non-refundable portion. Keep the airline's notice for the file.
Jun 29, 12:55 AM
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Rebooking
4 turns · Noah Weber · Barcelona, Spain
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CallerMy connection got cancelled and I'm stuck overnight.
JenI can rebook you on the first flight out and arrange a hotel tonight. Book both?
JenDone, details are in your inbox. Get some rest.